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Customer service is the assistance provided by a company to its customer whenever they encounter an issue or query. We all have contacted customer service at least once in our life. The quality of service provided by any company or business depends on how good their customer service is and how much importance they pay to the problems of their customers. 

Customer service tries to make it simpler for their customers to reach them. Almost all providers and companies have their customer service numbers mentioned on their websites. For instance, if you moved to a new area and you want to know if AT&T is providing their internet service in that area you can simply go to their website and call the AT&T customer service number that is mentioned there to reach out to someone from the customer support.

Although the sole purpose of customer service is to provide help in whatever matter related to the service there still are many things you need to consider at your end too before contacting any customer support service:

Do I need help?

Before getting in touch with the customer service, ask yourself if you really need help with this thing or it’s just a minor inconvenience you can solve on your own too. This will not only save your time but also the time of service providers as they have to deal with a lot of other things too.

 Try to Google your specific issue to see if they have an easy solution for you. Sometimes it might be a glitch or connectivity error that gets resolved on its own so take your time and make a wise decision on if you need help from customer support or not.

Preference text over calling

It is always better to choose the text option over the call. Check on the website if the company provides you with the option of live chat or just leaving a message. But a phone call to customer service will take a lot of time as first you’ll be attended by the recorded computer operator that will later keep you on hold for a longer time to switch your call to a human operator.

You also don’t need to hold a phone to your ear or face any audio distortions with text chat and it will also give you enough time to assemble your thoughts and write them out clearly.

What is the best time to call?

Usually, all the companies claim that they provide customer service 24/7 but there are peak hours when it’s difficult to reach them right away. Try calling early in the morning as wait hours are shorter before noon. Avoid calling during the time duration of 4 pm to 7 pm as those hours are considered peak rush hours.

 Also, Mondays are …….

Source: https://nativenewsonline.net/advertise/branded-voices/things-to-consider-before-contacting-customer-service